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AudioSavings Return Policy: At Audiosavings, we strongly believe in customer satisfaction and therefore offer a friendly return policy. Prior to returning merchandise, contact us and we will give you a return authorization #. You may return this item for a refund within 30 DAYS of purchase. Warranty Repair/Exchange Period: 1 YEAR Defective items: If your item is defective within the first 30 days of when it was delivered to you; you have the following options: We will send you a pre-paid shipping label to replace the item for a brand new one. We will send you a pre-paid shipping label to exchange the item for another item of your choice. If the item you chose is more or less money we will work out the price difference with you. We will refund you 100% of your money back. For refunds it is the customer's responsibility to ship the item back to us. Non-defective items: If you want to return your item within the first 30 days of when it was delivered to you; you have the following options: You may exchange the item for another item of your choice. If the item you choose is more or less money we will work out the price difference with you. The customer is responsible to ship the item back to us. Please note if the item you return is used there will be a 10% restocking fee deducted from your credit. You may receive a refund for the item less a 10% restocking fee. Customer is responsible to ship the item back to us. Replacement/Processing Time: Your replacement or refund will process within 3-5 business days of when we receive the item. Please note items with physical damage un-related to shipping are not covered under warranty. This includes blown speakers with burned voice coils. Registered software cannot be returned. You MUST notify us within 48 hours if you receive an item that was damaged during shipping. Process for returning items Please email us with your eBay user ID, Item code / model #, Condition of the item, and the reason for your return. Please also indicate whether you would like a replacement, an exchange, or a refund. We will supply you with a reference number (RMA #) to put on the package which will ensure quick processing of your return. All returns require a RMA# to be returned back to our facility.
When you return an item, you may see different return options available. To request: 1. Log onto your Newegg.com account and find your order in order history. 2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available: • Click REFUND or REPLACE to submit your request directly. Or • Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement. 3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete. 4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page: • Choose Return/Refund/Replacement from the drop down menu. • Verify the order number and request from the Subject. • Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button. 5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry. 6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back. 7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.