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Our ultimate goal is to please you, the customer and offer you an enjoyable shopping experience If you are not completely satisfied with your purchase, please return it in its original condition as shipped within 30 days of the date of shipment. Merchandise must be in new condition in manufacturer's packaging with all packaging materials inserts and manuals. An item that is opened and/or used cannot be returned, unless they are defective. Toners and cartridges cannot be returned once they have been opened unless they are defective Customers are responsible for shipping charges on returned merchandise. Shipping charges are nonrefundable once your order has been shipped. We will refund shipping and handling charges only if the error was ours. If your items qualified for Free Shipping, the outbound and return shipping costs incurred by Triplenet Pricing will be deducted from your refund Refused packages will be refunded less the shipping expenses Please allow up to 10 business days for your refund to be processed and up to two billing cycles for your credit to appear on your monthly statement If your item is defective within the 30 days, you may send it back for a refund. Please note: All our products are fully guaranteed by the manufacturer (unless specifically stated otherwise The complete warranty is included with the product The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth Return Procedures The product should be shipped back to us in a shipping box, with enough packing material to prevent damage during shipping
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.