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*Returns On NEW items will not be accepted if seal is broken. *We offer a 30-day return policy from the day you received your item if there is a mechanical issue under the following conditions: *If Defective item is not repairable by our techs, Customer has an option of Replacement or Refund. *Repairs or refunds and exchanges may only be made within 30 days of receiving the merchandise. *If item has been opened and/or used, a 15% restocking fee will be applied for a refund or an exchange. *A refund will not be accepted if you return your item with missing parts. *A refund will not be accepted if you return your item with any kind of damage (misused or abused merchandise). *All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.
When you return an item, you may see different return options available. To request: 1. Log onto your Newegg.com account and find your order in order history. 2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available: • Click REFUND or REPLACE to submit your request directly. Or • Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement. 3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete. 4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page: • Choose Return/Refund/Replacement from the drop down menu. • Verify the order number and request from the Subject. • Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button. 5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry. 6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back. 7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.