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*Returns On NEW items will not be accepted if seal is broken. *We offer a 30-day return policy from the day you received your item if there is a mechanical issue under the following conditions: *If Defective item is not repairable by our techs, Customer has an option of Replacement or Refund. *Repairs or refunds and exchanges may only be made within 30 days of receiving the merchandise. *If item has been opened and/or used, a 15% restocking fee will be applied for a refund or an exchange. *A refund will not be accepted if you return your item with missing parts. *A refund will not be accepted if you return your item with any kind of damage (misused or abused merchandise). *All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.