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1. All of our items come with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In the event that you receive the item that is not to the standards above, please contact us via email. All returns must be in new original condition as received and should be shipped with delivery confirmation 2. Please note that all returns must be pre-approved by factorydirectsale. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. 3. All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the round-trip shipping fee. (E.g. you bought wrong model or wrong color). 4. We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return. 5. We reserve the right to refuse any returns for objective reasons.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.