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Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

HOW TO RETURN A PRODUCT - Customers need to obtain an RMA# (Return Merchandise Authorization) before shipping item back. TO GET AN RMA# (Return Merchandise Authorization) - You may request an RMA number online by scrolling to the bottom of the website and selecting the Return an Item option beneath the Customer Service header. If you have a Newegg account, you can log in to your account. If you placed your order using a guest account or received an item as a gift, please enter your order number and either the purchaser's email address or the shipping zip code into the available fields. We will email RETURN INSTRUCTIONS and your RMA # to the email address registered in your Newegg account. 30 DAY RETURN - Customer must request an RMA number within 30 DAYS of order delivery. After 30 days, no RMA will be issued for any reason, and no returns will be accepted for any reason. ORIGINAL SHIPPING CHARGES - Original Shipping charges are NOT refundable on conforming products. RESTOCK FEE - 20% Re-Stocking may apply on all Non-Defective Conforming Returns and undeliverable packages. RMA ON LABEL - Please insure RMA# appears clearly on the SHIPPING LABEL on the outside of the return shipment. Please do not mark the box itself in any other way. RETURN SHIPPING CHARGES - Return shipping to COMMERCESTAR is at the customer's expense. RETURN CONDITION - All Returns must be in the same condition as received and contain: all original boxes - packing materials and contents included in the original shipment. COMMERCESTAR is not responsible for lost or stolen packages. All authorized RETURNS must include a shipment tracking number. REFUSED RMA - COMMERCESTAR reserves the right to refuse RETURNS on any product that does not meet the above requirements. Items returned with evidence of tampering will be refused. The serial number MUST be present on all items and must match our order records. DAMAGED SHIPMENT - Please notify the carrier and COMMERCESTAR immediately if your package arrives damaged. Ask the carrier to make a note of the damaged shipment. Please photograph the damage, if possible. Also, please notify COMMERCESTAR immediately to arrange for a carrier inspection and pick up of damaged merchandise. COMMERCESTAR will file a claim with the carrier. Please save the merchandise, the original box, and all packing materials. ANY DAMAGE PRESENT ON AN ITEM AT THE TIME OF DELIVERY MUST BE REPORTED TO COMMERCESTAR WITHIN 3 DAYS OF DELIVERY. Any unreported damage will be considered user damage, and the return policy will be void. INVALID SHIPPING ADDRESS / UNDELIVERABLE - Customer is responsible for providing a VALID and COMPLETE shipping address during check-out. A 20% fee will be charged for packages returned due to an INVALID or INCOMPLETE delivery address. Orders that are REFUSED at the time of delivery will be considered undeliverable as addressed. Products that are received by COMMERCESTAR in any of the following conditions may be rejected, or up to 50% restocking fee will be charged: • Any product not purchased from COMMERCESTAR • Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection) or intentionally damaged. • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. • Any product from which the UPC code has been removed from its packaging. Any product that exhibits physical damage. Any product which appears tampered, customized, or altered in any way.

RMA instructions

1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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