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Home > Item#: 9SIA8BC60H3898 > Standard Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

RMAs returned under service warranty: Defective units must be returned to us within 15 calendar days after the issuance of an RMA number. RMA request will be voided if we fail to receive the defective monitor back to us within the 15 calender days time frame. A new RMA form will have to be resubmitted and a new RMA number will be issued in order for us to perform repair service requests. If an RMA request was made, and user failed to send back the unit within 15 calender day and the warranty lapsed we will then follow standard out of warranty fixing costs. • RMAs returned for credit: RMA Units that are returned for credit must be returned to us within 15 calendar days after the issuance of an RMA number. s that are returned to us within 1 month of the purchase date, will be subjected to a 10% restocking fee as long as the unit and original packaging is in good condition. If monitor units are not in original packaging and have minor scratches, a restocking fee of 15% or more will apply. RMA units that are returned to us badly damaged will not be accepted for credit return.

RMA instructions

1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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