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Home > Item#: 9SIA8538G64292 > Standard Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy

Thank you for shopping with us on Newegg! Please use the return label to send back the item. Please note that when returning this item a restocking fee of up to 10% may be applied to the order depending on the condition and return reasons. Also please note that you must log the tracking number of your package to obtain proof of your returning of the item. From receiving this message you have 10 days to post the return if the item is not in transit, the item may be refused or sent back because of the money back guarantee time frame no longer in play. Please contact us on the messaging system for customer support. Our office hours are Monday to Friday from 8 a.m. to 5 p.m. PST. ***Please use your original battery part/type number to search for correct battery.***

RMA instructions

1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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