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Thank you for shopping with us on Newegg! Please use the return label to send back the item. Please note that when returning this item a restocking fee of up to 10% may be applied to the order depending on the condition and return reasons. Also please note that you must log the tracking number of your package to obtain proof of your returning of the item. From receiving this message you have 10 days to post the return if the item is not in transit, the item may be refused or sent back because of the money back guarantee time frame no longer in play. Please contact us on the messaging system for customer support. Our office hours are Monday to Friday from 8 a.m. to 5 p.m. PST. ***Please use your original battery part/type number to search for correct battery.***
When you return an item, you may see different return options available. To request: 1. Log onto your Newegg.com account and find your order in order history. 2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available: • Click REFUND or REPLACE to submit your request directly. Or • Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement. 3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete. 4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page: • Choose Return/Refund/Replacement from the drop down menu. • Verify the order number and request from the Subject. • Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button. 5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry. 6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back. 7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.