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STANDARD Return Policy • Return for refund within: 30 days • Return for replacement within: 30 days • Restocking Fee: Yes This is our Standard Return Policy. Items covered by this policy (those products for which FocusCamera states, "This item may be returned for a replacement or refund within 30 days only") must be returned to Focus Camera within 30 days of the invoice date for this policy to apply. Focus Camera Inc. Computer Return Policy (New and Refurbished) This is our Computer Return Policy. Items covered by this policy (those products for which Focus Camera Inc. states "This item may be returned/or a replacement or refund within 30 days only" must be returned to Focus Camera Inc. within 30 days of the invoice date for this policy to apply. "Return" constitutes receipt of the product by Focus camera Inc., and not the mere issuance of an RMA. A, unopened (constitutes that manufacturer’s packaging has not been opened) desktop PC, notebook, Ultrabook, or tablet PC can be returned within 30 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a Focus Camera error. An opened desktop PC, notebook, Ultrabook or tablet PC that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 30 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at Focus Camera’s sole discretion. USERNAME / PASSWORD Must Be Provided For All Returns: If you have a login username and password for your Desktop PC, Notebook, Ultrabook or Tablet PC, please make sure to provide the username and password for all authorized returns. Our technicians will need this for return and/or repair testing purposes. The following conditions do not qualify for return: • Any Desktop PC, Notebook, Ultrabook or Tablet PC that has physical damage due to abuse or improper use; • Any Desktop PC, Notebook, Ultrabook or Tablet PC that is missing any accessories or original product packaging including, but not limited to, AC adapter, battery, manuals, and UPC code. A defective Desktop PC, Notebook, Ultrabook or Tablet PC that is returned will be repaired, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department. Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to Focus Camera to be authorized. For computers that have had an additional operating system(s) installed, we will provide you a refund or exchange as noted in the above policy as long as the original operating system is not corrupted or removed.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.