Quality Photo If you have any questions regarding products, order delivery, returns, or any other concerns, please contact our Customer Service at the Phone number. A. Customers may return their purchases for a refund of the purchase price, within 30 days of receiving the item provided they comply with the following: 1. Customers must request an RMA #. 2. Merchandise must be in its original New condition as shipped, with all packaging, forms & papers intact, unaltered & not filled out. 3. Returns should be packed safely by the customer, to ensure arrival in good condition, and returned to us Only Via UPS Or FEDEX with shipping prepaid. 4. Items being returned for credit are subject to a 10% restocking fee. 5. Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expense incurred in shipping the item to them.* 6. If you followed the instructions above, you may expect to receive your refund within 5 days after you return the item to us.7. if the customer returns a item with out a RMA # it may apply an additional 5% restocking fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.