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No Hassle Return Policy At CPO, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell. Regardless of why your purchase didn’t work out, we have a solution that covers you for the first thirty days on new items and sixty days on reconditioned items. Change Your Mind? Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA). Step #2: Pack your item for return to our distribution center. Step #3: Insure the package for your protection and return to: CPO Returns 60 Crestridge Dr. Suwanee, GA 30024 Exchange for a Different Item? Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA). Step #2: Pack your item for return to our distribution center. Step #3: Insure the package for your protection and return to: CPO Returns 60 Crestridge Dr. Suwanee, GA 30024 Step #4: Place a new order with our Customer Care team and we’ll have your new item shipped. Do You Believe Your Item is Defective? Step #1: Call our Customer Care team at 866-577-3014 to request a Return Merchandise Authorization (RMA). Step #2: Pack your item for return to our distribution center. Step #3: We’ll send you a pre-paid shipping label to return your item. Step #4: Hand your package to any UPS driver or take your package to a UPS store for free delivery back to our location. Is Your Item Missing Parts? Often times, we can send a replacement part for a missing or defective item. If you have a part that is missing or defective, please call us at 866-577-3014 and we’ll verify if a part can be ordered and sent directly to you. The brands listed on the following link have requested that you contact them directly so that they may ask specific questions to ensure they are sending the correct part. We apologize for not being able to contact the manufacturer on your behalf to obtain replacement parts for these brands. For a list of all manufacturer phone numbers go here: http://www.cpooutlets.com/manufacture-phonenumbers/manufacture-phonenumbers,default,pg.html To view the full return policy, please visit this page: http://www.cpooutlets.com/outlets-return-policy/outlets-return-policy,default,pg.html
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.