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Downloadable Software Replacement Policy

  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable

All sales of Applications are final. We do not accept returns of downloadable software. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets Software system requirements prior to purchase. Generally, Software system requirements are available on or from product detail pages. Once you have purchased a downloadable product, we encourage you to download it, if applicable, and to access it promptly to ensure that you have received it. You are responsible for downloading and confirming your ability to access software within thirty (30) days after purchase and bear all risk of loss thereafter, including any loss due to a computer or hard drive crash. We will usually continue to make purchased software available in the Newegg Order History Page for additional activations or copies even after this thirty (30) day period, but we may, from time to time, remove without notice because of the Software provider's licensing restrictions or for other reasons. Newegg will not be liable to you if any Software is removed from the Newegg Order History Page or otherwise becomes unavailable for additional activation or copies. If you are unable to successfully download or access an Application after having reviewed our online help resources, please contact Newegg customer service.

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