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This is our Consumable Product Return Policy. Items covered by this policy (those products for which Newegg states "This item cannot be returned for a replacement or refund if opened") cannot be returned to Newegg. Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadabel Software, Paper Products, etc. that are consumed once they are used.